With over a decade of agency experience under her belt, Shana is an operational wizard who makes juggling workflows, projects, and deadlines look effortless. (But don’t even think about tossing her flaming torches, bowling pins, or even oranges—she’s not that kind of juggler.)

Her mind is a finely tuned machine, packed with a million compartments that store every detail—big or small. Forgetting? Not in her vocabulary. Want proof? Tell her your birthday once, and it’ll be etched in her memory forever.

When she’s not thinking five steps ahead like it’s a high-stakes game of chess, she’s at home balancing her own “operations”: cooking up new dishes with her daughter, outsmarting her rooster on defense (yes, really), or binge-watching The Office for the hundredth time.